Question 1

What is LoomDoc?

Accepted Answer

LoomDoc is a platform that transforms your static documents (like PDFs and DOCX files) or web page links into interactive conversations. You upload a file or paste a URL, share a unique link, and anyone with the link can ask questions and get instant answers from an AI assistant that has read your content.

Question 2

How is LoomDoc different from file storage like Google Drive or Dropbox?

Accepted Answer

While services like Google Drive and Dropbox are great for storing and sharing files, LoomDoc is built for communication and engagement. We add an intelligent AI layer on top of your documents. This means instead of just sending a link to a static file, you're sharing an interactive expert that can answer questions, capture leads, and provide you with analytics on what your audience cares about most.

Question 3

What are the main use cases for LoomDoc?

Accepted Answer

LoomDoc is versatile, but it excels in Sales & Business Development (interactive proposals), Investor Relations (smart data rooms), Corporate Training (on-demand manuals), Product Marketing (single source of truth documents), and any scenario where you need to securely share complex information and want to make it easily understandable.

Question 4

What file types are supported?

Accepted Answer

We currently support PDF (.pdf) and Microsoft Word (.docx) files, as well as links to any public web page.

Question 5

Can I use LoomDoc with a web page or Google Doc instead of a file?

Accepted Answer

Yes! Our "From Link" feature allows you to paste a URL to any public web page, Google Doc, or article. We will scrape the content from the page and create an interactive document from it, just as we would with a file upload. The AI will then be able to answer questions based on the content of that web page.

Question 6

How does the AI chat work?

Accepted Answer

When you upload a document or provide a link, we extract the text and use a large language model (LLM) to understand its content. The AI assistant then uses this knowledge base to answer questions, providing responses based solely on the information within your file or web page.

Question 7

Can I update a file after sharing the link?

Accepted Answer

Absolutely! This is one of our core features. Your shared link is permanent. You can go to your dashboard, edit the document, and upload a new version of the source file. The link will automatically point to the latest version, so you never have to worry about sending outdated information.

Question 8

How do you save conversations for users who are not logged in?

Accepted Answer

We assign a unique, anonymous ID to any first-time visitor. This ID is stored in the browser's local storage. When an anonymous user asks a question, we link it to this ID. If they return to the document later from the same browser, we use this ID to securely reload their past conversation history, all without collecting any personal information.

Question 9

What kind of data do you collect for analytics?

Accepted Answer

To provide insights, we collect viewer engagement data. For "Gated" documents, this includes the name and email you ask for. For all viewers, we may also capture their general location (city and country) based on their IP address to help you understand your audience's geographic distribution. All data is handled securely and in accordance with our Privacy Policy.

Question 10

Can I use LoomDoc for secure documents like legal contracts or financial reports?

Accepted Answer

Yes, our 'Private' sharing option is designed specifically for this. You can invite individuals by email, ensuring only they can log in and view sensitive documents. This is ideal for legal agreements, financial reporting, M&A data rooms, and any confidential information where you need to control access strictly.

Question 11

How can LoomDoc help my sales team close more deals?

Accepted Answer

LoomDoc empowers sales teams by turning static sales decks and proposals into interactive experiences. Prospects can get instant answers to questions about pricing, features, or security 24/7, which speeds up their buying decision. With our "Gated" access feature, you can also capture leads directly from your collateral. Plus, by seeing what questions prospects ask, you can identify their priorities and tailor your follow-up.

Question 12

What makes LoomDoc a good tool for investor relations and fundraising?

Accepted Answer

Founders and IR teams use LoomDoc to create intelligent data rooms. Instead of repeatedly answering the same questions about market size, financials, or team background, you can let your pitch deck answer for you. This saves valuable time, ensures investors get consistent information, and allows you to track engagement by seeing who is viewing your deck and what they're asking.

Question 13

How does the lead capture feature work for marketing?

Accepted Answer

With "Gated Access," you can require viewers to provide their name and email before they can see your content. This turns valuable assets like white papers, case studies, and reports into lead generation machines for your marketing funnel.

Question 14

Can I customize the document viewer with my own branding?

Accepted Answer

Yes, our Pro plan includes custom branding. You can upload your company logo and set a primary brand color. This ensures that when you share a document, the viewing experience is seamless and reinforces your brand identity, not ours.

Question 15

What kind of insights can I get from viewer questions?

Accepted Answer

The "Questions" dashboard in your account shows you every question that viewers have asked about your documents. This is a powerful tool for understanding your audience. For sales, it reveals common objections or points of interest. For product marketing, it highlights areas where your messaging might be unclear. For training, it shows what concepts new hires are struggling with.

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