What's the difference between tracking views and tracking engagement?

Tracking views tells you *if* someone looked at your document. Tracking engagement tells you *what they were thinking*. By analyzing the questions users ask the AI, you get direct insight into their priorities, points of confusion, and areas of interest.

How does LoomDoc capture questions from a Google Doc?

When you share your Google Doc via a LoomDoc link, we embed an AI chat assistant alongside it. Viewers can ask questions in plain English, and every question is logged in your analytics dashboard for you to review.

Can I use this to improve my company's internal documentation?

Absolutely. Share internal SOPs, project plans, or knowledge base articles via LoomDoc. The questions your team asks will highlight gaps in your documentation and show you where more clarity is needed.

How-To Guide

How to Track User Engagement on a Google Doc

View counts are vanity metrics. True engagement means understanding what your readers are thinking. Discover how to turn your Google Docs into a source of powerful user insights.

Track Your Doc's Engagement

The Problem: You Don't Know What Resonates

You share a detailed project proposal or a marketing whitepaper. You might see that it was viewed, but you have no idea which sections were impactful, which were confusing, or what questions came to the reader's mind. Your follow-up is blind.

The Old Way

"I know they opened the report, but did they understand the key findings on page 12? I'll have to ask them on our next call and hope they remember."

The Solution: Insights from Questions

LoomDoc's analytics dashboard shows you every question asked on your document. This is a direct window into your reader's mind, revealing exactly what they're focused on.

The LoomDoc Way

Your dashboard shows the prospect asked three questions about your security protocols. Now you know their top concern and can tailor your follow-up to address it directly, building trust and accelerating the deal.